SHIPPING & RETURNS

We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to delivery the products within estimated time scales.

DELIVERY

Online orders are sent from our stock room in the UK unless stated otherwise on the product (*Shipped from Bali.)
Online orders for international or domestic delivery sent from the UK will be sent using Royal Mail. You can View our ‘Royal Mail Delivery Chart’ here for more info.

NON POSTAGE DAYS: Sundays and UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:

  • 25th March 2016 – Good Friday
  • 28th March 2016 – Easter Monday
  • 2nd May 2016 – Early May Bank Holiday
  • 30th May 2016 – Spring Bank Holiday
  • 29th August 2016 – Summer Bank Holiday
  • 26th December 2016 – Boxing Day
  • 27th December 2016 – Christmas Day (substitute day

ALL ORDERS FOR INDONESIA WILL BE SENT FROM THE BALI SHOP

REGION

SMALL ITEM (e.g Swim, T-shirts…)

LARGE ITEMS (e.g Jackets, Jeans…)

EST DELIVERY

UK

£1.99

£2.99

4 DAYS

EUROPE

£8.50

£9.99

6 DAYS

USA, AUS, NZ

£9.99

£12.99

8 DAYS

REST OF THE WORLD

£11.99

£14.99

10 DAYS

INDO (*shipped from Bali)

£1.99

£2.99

5 DAYS

*SHIPPED FROM BALI

If the product you wish to order online says (*Shipped from Bali) This means exactly that!
All Custom Denim items and Bali shop specials will be sent directly from our shop using Indonesias international post service EMS/Pos Indonesia. We have used this service for the least few years and have not had any problems so don’t worry, this is still a very reliable service. 🙂

REGION

SMALL ITEM (e.g Swim, T-shirts…)

LARGE ITEMS (e.g Jackets, Jeans…)

EST DELIVERY

UK + EUROPE

£18.99

£25.00

6 DAYS

USA, AUS, NZ

£9.99

£14.99

6 DAYS

REST OF THE WORLD

£11.99

£14.99

6 DAYS

INDO

£1.99

£2.99

5 DAYS

INDONESIAN NON POSTAGE DAYS: Sundays and Indonesian and Balinese Hindu holidays are not classified as delivery days, please allow an extra working day for deliveries over the Holidays detailed below.Wednesday, January 1, 2020 – New Years Day

  • Saturday, January 25, 2020 – “Imlek” – Chinese New Year 2571 Kongzili
  • Wednesday, February 19, 2020 – Hari Gulungan (Bali Only)
  • Saturday, February 29, 2020 – Hari Kuningan (Bali Only)
  • Sunday, March 22, 2020 – Prophet Muhammad’s Night Journey to Heaven (Isra Mikraj)
  • Wednesday, March 25, 2020 – “Nyepi” – Bali Hindu Day of Silence Saka 1942
  • Friday, April 10, 2020 – Good Friday
  • Friday, May 1, 2020 – International Labor Day
  • Thursday, May 7, 2020 – Buddhist Celebration of the Lord Buddha’s Birthday
  • Thursday, May 21, 2020 – The Ascension of Jesus Christ into Heaven.
  • Friday, May 22, 2020 – Shared Public Holiday
  • Sunday-Monday, May 24-25, 2020 – Lebaran, – Hari Raya Idul Fitri 1441 H.
  • Tuesday-Wednesday, May 26-27, 2020 – Shared Public Holidays
  • Monday, June 1, 2020 – Pancasila Day in honor of the State Philosophy.
  • Friday, July 31, 2020 – Islamic Day of Sacrifice “Idul Adha 1441 H.”
  • Monday, August 17, 2020 – Indonesian Independence Day.
  • Thursday, August 20, 2020 – Islamic New Year 1442 H.
  • Wednesday, September 16, 2020 – Hari Galungan (Bali Only)
  • Saturday, September 26, 2020 – Hari Kuningan (Bali Only)
  • Thursday, October 29, 2020 – Birthday of the Prophet Muhammad SAW.
  • Thursday, December 24, 2020 – Shared Public Holiday
  • Friday, December 25, 2020 – Christmas Day

MADE TO ORDER CUSTOM DENIM

Cute Mistake Custom Denim is made to order. For each order you must allow 10 working days before postage. Postage will be made from Bali so please view the *Shipped from Bali postage chart for delivery information. 

RETURNS

You can return any item for a refund, or you can exchange it for a different size within 14 days of receiving your original order. All you have to do is post it back to us and send a copy of your proof of postage within the 14 days. When we receive the item we will make the refund or exchange. The cost of returning the item to us is your responsibility.

Before you return your item please make sure they are unused, in their original packaging and in a saleable condition, with any labels and tags still attached. If this is not the case we will assess your refund amount.

Sale items and Custom Orders are non refundable. If the item is incorrect or faulty and you need to return it we will refund your postage costs on receipt of the item.

The original shipping charges are non-refundable unless the goods are damaged or incorrect.

The goods are your responsibility until they reach us here, so make sure it’s packed properly and can’t get damaged on the way! We recommend you select a tracked service and please retain shipping proof incase there are any issues with the post. Lost parcels can only be refunded with proof of postage.

After we have received your return please allow up to 10 working days for the money to appear in your account. Please note that your bank may require additional days to process and post this transaction to your account once they have received the information from us.

If you have not yet received an email to confirm your refund has being processed, please allow up to 28 days from the date you sent your item before querying your return.

If this time has passed, please email us with a copy of your proof of postage so that our Customer Service can investigate this for you.

Original shipping charges are non-refundable.

You can return an item for an exchange if you would like a different size of the same item. If you want a different item, then you’ll need to return the unwanted item for a refund and place a new order.

We aim to process all exchanges as quickly as possible. Once we have received your package, your return should be processed within 7 working days. We’ll send you an email to let you know once we’ve processed your return with the details of any refunds and exchanged items.

If the item you want to exchange is not available you will be automatically issued a refund instead.

For UK customers we will send the exchange back out free of charge.

For International customers will have to charge additional p&p on all exchanges to be sent back out. We will notify you by email on the best way to pay this.

If you have not yet received an email to confirm your refund has being processed, please allow up to 28 days from the date you sent your item before querying your return.If this time has passed, please email us with a copy of your proof of postage so that Customer service can investigate this for you.

Please be assured that we will endeavour to process all exchanges, as quickly as possible but at busy periods it may take a little longer.

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