SHIPPING & RETURNS

COVID 19  UPDATE: Orders will be sent within 2 working days Monday-Friday. (excluding weekends)

Please make sure your postal address is accepting deliveries at this time.

We CANNOT ship to PO BOX address. 

We are not and shall be under no liability for any delay or failure to deliver the products once handed over to the postal company.

ALL THE INFO: SHIPPING

WORLDWIDE SHIPPING: Costs for International Shipping will be calculated at checkout.

INDONESIA: FREE SHIPPING

AUS, ASIA & USA: FREE SHIPPING on orders over £115.

ROTW, UK & EU: FREE SHIPPING on orders over £150

*ALL ORDER ARE SENT TRACKED WITH  DHL*

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UK & EU CUSTOMERS: We  offer 2 shipping rates.

Express and Eco from just £5.99(If you select the ECO shipping to the UK you DO NOT have to pay any customs fees)

If you are shopping from the UK/EU you can also shop some products from our UK STOCK Room via ASOS MARKETPLACE BOUTIQUE . Shipping rates to the UK and EU countries are lower and stock levels do differ from our website as the products are sent from a different location.

CUSTOMS: Unfortunately, we can not be made accountable for any customs charges received in your country once the goods have been sent.

INDONESIAN HOLIDAYS

  1. Friday 01st January – New Year (All Staff Libur) 
  2. Friday 12th February – Chinese New Year (Masuk)
  3. Thursday 11st March – The Ascension of the Prophet Muhammad (Hanya Muslim – kristen)
  4. Friday 12th March – Nyepi (Hindu – lain masuk)
  5. Sunday 14th March – Official Nyepi 
  6. Monday 15th March – Nyepi  (Hindu – lain masuk)
  7. Friday 02nd April – Good Friday (Kristen – lain masuk)
  8. Sunday 04th April – Easter Sunday (Kristen)
  9. Tuesday 13th April Penampahan Galungan (Hindu – lain masuk)
  10. Wednesday 14th April – Galungan (Hindu – lain masuk)
  11. Thursday 15th April – Manis Galungan (Hindu – lain masuk)
  12. Wednesday 21th April – Penampahan Kuningan (Hindu – lain masuk)
  13. Thursday 22th April  – Kuningan (Hindu – lain masuk)
  14. Friday 23th April – Manis Kuningan (Hindu -lain masuk)
  15. Saturday 01st May – Labour Day (All Staff)
  16. Thursday 13st May – Ascension Day of Jesus Christ (Kristen libur – lain masuk)
  17. Thursday 13th May – Idul Fitri (All Staff)
  18. Friday 14th May – Idul Fitri (Islam libur – lain masuk)
  19. Wednesday 26th May – Waisak Day (Masuk) 
  20. Monday 01st June – Pancasila Day (masuk)
  21. Tuesday 20st July – Eid Adha (Muslim libur – lain masuk)
  22. Tuesday 10th August – Islamic New Year (Muslim libur – lain masuk)
  23. Monday 17th August – Indonesian Independence Day (All Staff)
  24. Tuesday 19th October – Prophet Muhammad’s Birthday (Muslim libur – lain masuk)
  25. Tuesday 09th November Penampahan Galungan (Hindu libur – kantor masuk)
  26. Wednesday 10th November Galungan (Hindu – lain masuk)
  27. Thursday 11th November Manis Galungan (Hindu – lain masuk)
  28. Wednesday 17th November Penampahan Kuningan (Hindu – lain masuk)
  29. Thursday 18th November Kuningan (Hindu – lain masuk)
  30. Fiday 19th November Manis Kuningan (Hindu – lain masuk)
  31. Friday 25th December – Christmas Day (Kristen – lain masuk)

Thursday 31st December – New Year’s Eve (All Staff, Half day)

Orders are sent with DHL from our Bali store location.

All products are packed in Eco friendly compostable packaging. 

MADE TO ORDER

Any Product with Made to order in the product description applies to theses T’s & C’s.

For each order you must allow 7 – 14 working days before postage.

WE DO NOT ACCEPT RETURNS FOR ANY ITEMS MADE TO ORDER.

Please note: If you purchase Made to order & in stock items we will wait until your made to order item is ready and send one parcel. 

We do NOT send two parcels for 1 order. If you need your NON ‘ Made to order item’ before then please Email heyhomies@cutemistake.com  with your order number and the items you need urgently.

RETURNS

Please email: heyhomies@cutemistake.com for further instructions.

You can return any item for a refund, or you can exchange it for a different size within 14 days of receiving your original order.

The cost of returning the item to us is your responsibility.

Before you return your item please make sure they are unused, in their original packaging and in a saleable condition, with any labels and tags still attached. If this is not the case we will assess your refund amount.

Made to order, Sale items and Custom Denim Orders are NON refundable. 

Original shipping charges are non-refundable unless the goods are damaged or incorrect.

The goods are your responsibility until they reach us here, so make sure it’s packed properly and can’t get damaged on the way! We recommend you select a tracked service and please retain shipping proof incase there are any issues with the post. Lost parcels can only be refunded with proof of postage.

Step 1, email us: heyhomies@cutemistake.com

In your email please include: Order No, Product information & exchange/return request information.

After we have received your return please allow up to 10 working days for the money to appear in your account. Please note that your bank may require additional days to process and post this transaction to your account once they have received the information from us.

If you have not yet received an email to confirm your refund has being processed, please allow up to 28 days from the date you sent your item before querying your return.

If this time has passed, please email us with a copy of your proof of postage so that our Customer Service can investigate this for you.

Original shipping charges are non-refundable.

You can return an item for an exchange if you would like a different size of the same item. If you want a different item, then you’ll need to return the unwanted item for a refund and place a new order.

We aim to process all exchanges as quickly as possible. Once we have received your package, your return should be processed within 7 working days. We’ll send you an email to let you know once we’ve processed your return with the details of any refunds and exchanged items.

If the item you want to exchange is not available you will be automatically issued a refund instead.

For UK customers we will send the exchange back out free of charge.

For International customers will have to charge additional p&p on all exchanges to be sent back out. We will notify you by email on the best way to pay this.

If you have not yet received an email to confirm your refund has being processed, please allow up to 28 days from the date you sent your item before querying your return.If this time has passed, please email us with a copy of your proof of postage so that Customer service can investigate this for you.

Please be assured that we will endeavour to process all exchanges, as quickly as possible but at busy periods it may take a little longer.